Q:	How to setup the program to send notifications to my cell phone or pager?
A:	There are three ways to receive Network Monitor notifications to the cell phone or pager: Most of the cellular/paging providers provide their clients with a special e-mail boxes that automatically forward all incoming mail to the customer's cell phone (SMS) or pager. All you need in this case is to set up the program to send e-mail notifications to this email address. Please contact your cellular/paging provider for assistance. You can use special plugins for Network Monitor which allow to send alerts directly to your pager or cell phone with the help of an ordinary modem connected to your computer using various protocols. As an example of such a plugin, you can try Alchemy Alert plugin. You can also use Network Monitor's ability to launch external programs or batch files on events and pass server name, address, state, error message, etc. to such program in the command-line parameters. In this case you can use any 3D-party software that is able to dial the provider's SMS center with the help of modem and send a notification as SMS or pager message. If you do not have such program, please have a look at the NotePage (www.notepage.com) , it has a trial version so you can try it before you buy.
Q:	The program does not seem to send notifications, launch external programs, etc on events. Why?
A:	Please understand that normally the program sends notifications, launches programs, etc only when server state changes. It means that if the server was down when the program started and the check verified it is down now, no notification will be sent. To check that notifications are really working please: Start the program Create a server record and set it up to send you notifications when the server goes up or goes down (both actions). Force the program to check the server. Suppose it is up; no notification is sent at this moment. Stop the server Force the program to check it again. The program will understand that the server is down and it will send you a notification about this event. Start the server and force the program to check it again. Another notification is sent at this moment.
Q:	I run the program as a service, but it does not seem to send alerts or carry out any other actions. When I run it as an application in the GUI mode, it works fine. Why?
A:	Please understand that there is no "separate service module" and "separate GUI module" for this program. Apart from this, you run the same program (EXE) either in service mode or in the GUI mode. It means that if you are running the program in service mode and then launch the GUI at the same time, you simply run two instances of the same program, and they do not negotiate one with another. Probably, in your case the .KHW file is not loaded in the service mode. To make sure that the .KHW file is loaded, please follow these steps: Stop the service Run the program in the GUI mode Load .KHW file that you need to be run in the service mode Check that the "Automatically open last document" option is selected in the File -> Preferences -> Misc. tab Set up the web interface in the File ->Preferences ->Web tab. Close the GUI Start the service Use the web interface to see if the service loads your .KHW file and works. Point your web browser to the following URL: http://server:port where server is the IP address of the monitoring server port is the port number that you have specified in the preferences. Also, in the Services applet, please specify the Administrator account as the Alchemy Network Monitor service account. This is strongly recommended for correct operation of the service.
Q:	What are the trial limitations of the program?
A:	The trial version has the following limitations: It does not allow opening the .KHW files. It requires restarting every 24 hours. It cannot be run as a service. The server import function is limited.
Q:	I am not able to modify the .KHW file or change settings when running as a service. Any ideas?
A:	To modify the .KHW file or change setting in this case, please follow these steps: Run the program as an application in the GUI mode Make necessary changes in the configuration or in the server list file. Close the GUI Run the service
Q:	How can I view the current status of the program running as a service?
A:	To view the service state, please use the web interface. You can set it up in the File -> Preferences -> Web tab. Please note that the web interface is the only way to monitor the service state. If you run the GUI while running the service, it will create a new instance of the program and will not show the current status of the service.
Q:	I cannot setup the program to send me email notifications. I've set SMTP server address to mail.company.com:25 in the Program Preferences dialog. Is this correct?
A:	No, you should not use port number in this case. Correct value for the SMTP server address in this case will be smtp.company.com.
Q:	How can I change the SMTP port if it differs from the default value (25)?
A:	To change the SMTP port, please close the application or stop the service and open the netmon.ini file in any text editor. Then, find the [Mail settings] section and change 25 to other value in the Server string.
Q:	My reports only contain the recent data. I would like to get information for longer period of time. How can I do that?
A:	The reports are based on the stat.csv file. By default, it is truncated to 2048 KB. If you want to get data for longer periods, you can change this value in the File -> Preferences -> Misc. tab in the Truncate to box. Please note, however, that too large stat.csv file is undesirable, because it can slow down the program and make it unstable.
Q:	Is there a way to get access to the web interface via IIS?
A:	No, Network Monitor has its own web engine that is independent from any other web servers. So, the Network Monitor web port must differ from the IIS port and other web ports in your system.
Q:	I have some issues with the email alerts sending. Can you help to determine the reason of the problem?
A:	To analyze the email problem, please follow these steps: Check the sender address in the File -> Preferences -> E-Mail tab. In most cases, it must be an address from your email domain Select the Log all server events item from the What to log list box in File -> Preferences -> Logging tab Check that the recipient address is correct in the Server Properties -> Actions -> Alerts tab of any of your checks. Press the Preview button to generate a test message. Close the Properties dialog. Go to the View -> Log file.. menu item and look for the entries regarding your test message at the end of the log file. Normally, these entries can help to determine the errors with your SMTP server.
Q:	I am trying to monitor an MS SQL server and receive the following error message when trying to connect: server is down: Failed to load library "ntwdblib.dll". Have you any idea why this would be?
A:	To get the MS SQL check to work, you need to have the MS SQL client software to be installed on your computer. The error message above means that it is not installed on your system. Please install the client software to fix the problem.
Q:	I have created an entry in alchemy for the Oracle server and get an error saying Oracle client is not installed. I have a client installed on the box. Any idea?
A:	To run the Oracle check, you need to install the correspondent Oracle client software and specify the correct .dll file in the File|Preferences|Misc.|Oracle interface library field. Since Oracle version 8.x, it is oraclient*.dll, for version 7.x it is ORA73.DLL. Please check what interface library your Oracle client is using. Normally, this .dll file is located in the \BIN subfolder of the Oracle client program folder, e.g., C:\ORACLE\BIN.